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Operation and Service Software

Operation and Service Software maintains all the data at one place with operation and service software tools. It adds speed in finding records, it is hustle free. It lifts the organization by active and efficient onsite service by keeping proper track of requests and, management of personal data and maintain the visibility.

Total 677 Products Found

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MIDAS

MIDAS

By MIDAS

Features: Multi-Location Appointment Scheduling

MIDAS (Cloud Hosted) :
$ 29.00 / Month

Platforms Deployments Business Size Small, Mid-Market, Enterprise, Goverment, Startup


Vision Helpdesk
Vision Helpdesk

Vision Helpdesk

By Vision Helpdesk

Features: Ticket Billing & Time Tracking E-Mail Parsing

Platforms Deployments Business Size Startup


Groundskeeper Pro
Groundskeeper Pro

Groundskeeper Pro

By Adkad Technologies, Inc

Features: Customer Management Contract Management

Platforms Deployments Business Size Startup


WinCall
WinCall

WinCall

By TeleManagement Technologies

Features: Domestic and international call tracking Import/export of call and database records

Platforms Deployments Business Size Mid-Market


Bria
Bria

Bria

By CounterPath

Features: Access Controls/Permissions Audio / Video Conferencing

Platforms Deployments Business Size Small


VIZOR HelpDesk Assets
VIZOR HelpDesk  Assets

VIZOR HelpDesk Assets

By Vector Networks

Features: Asset location tracking Available on-premise or hosted in SaaS mode

Platforms Deployments Business Size Startup


3CLogic Cloud Contact Center

3CLogic Cloud Contact Center

By 3CLogic

Features: Blended Call Center Call Logging

Platforms Deployments Business Size Small


Virtual Contact Center by 8x8

Virtual Contact Center by 8x8

By 8x8

Features: Customer engagement center

Platforms Deployments Business Size Mid-Market


Virtual Office by 8x8 Software

Virtual Office by 8x8 Software

By 8x8 Inc

Features: Hosted PBX Caller ID with Name

Platforms Deployments Business Size Mid-Market


Aceyus Call Center

Aceyus Call Center

By Aceyus

Features: Blended Call Center Call Logging

Platforms Deployments Business Size Startup


Adversus Dialer

Adversus Dialer

By Adversus

Features: Call Logging Call Scripting

Platforms Deployments Business Size Startup


Aircall

Aircall

By Aircall

Features: Customized Business Hours Blacklist Numbers

Platforms Deployments Business Size Small


Operations Management Software Buyers Guide

  • What is Operations Management Software?

  • Operations management software can help a company with anything from manufacturing automation to business process management. It is a software that helps streamline business operations, whether delivering products or services, which are effective. This indicates that the business processes of an organization are as streamlined as possible while delivering the best possible outcomes. Operations management solutions can simplify various processes involved in delivering, producing, and marketing products/services. Operations management tools can help in different activities such as work crew scheduling, material requirements planning, and general project management.

  • What is the Importance of Operations Management Software?

  • Operations management software plans, organizes, manages, controls, and supervises the manufacturing and production processes. The tool is used by an operation manager, which successfully turns the raw materials into end products, thereby ensuring the timely delivery of products. Operations management solutions play a major role in operating any project successfully because it:

    • Helps in Management: Operation management software performs the same management for every business or industry regardless of the nature of the operation. Planning, staffing, organizing, directing, controlling, and monitoring are its significant components. Operations management tools are essential for businesses to manage everyday activities flawlessly. Using these tools, a business can make good use of its resources such as money, raw material, labor, and other resources.
    • Increases Productivity: The input to output ratio is defined as productivity. Operations management solutions are essential to enhance the overall productivity. It offers a measure of the manager’s as well as the employees’ efficiency. Since the tool aims on using the available resources in the best possible manner to accomplish end goals, it enhances the overall productivity.
    • Increases Sales: The software is used for the management of the different business activities that happen within a business environment and contributes in developing the products to align with users’ needs. Operations management software is essential as it helps to control the whole operation. If the goods are made catering to the requirements of the users, they will be sold at a rapid pace.
    • Makes Maximum Use of Available Resources: An operations management software enables users to make optimal use of available resources, resulting in huge profits of the business. The software has a vital role in any business as it helps in handling issues related to operations, design, and maintenance of the system used for the manufacturing of products.
    • Reduces Waste: Waste reduction is one of the most essential components of this software. This can comprise lean manufacturing systems to effectively cut-off waste, thereby managing inventory cost. Reducing waste within your operation will save precious money by getting rid of unnecessary costs and eventually enhancing overall production within the operation.
  • What are the Ideal Features of Operations Management Software?

  • Operations management solutions comprise different features essential for the smooth functioning of an organization. But, what are the ideal feature an operations management software must have? Here is the answer to your question:

    • Vendor Management: The vendor management feature of an operations management software acts as a mechanism for companies to procure and manage staffing services (permanent or temporary) along with outside contract labor. This feature is generally added to the software as a web-based application so that managing vendors becomes an easy task for the business.
    • Asset Tracking: This feature helps in keeping track of physical assets, either by using tags with the help of GPS, BLE or RFID or by scanning barcode labels attached to assets. This feature can also be employed for indoor tracking of people using such tags. Hence, asset tracking has a major role in any business process for its smooth functioning.
    • Quality Management: Quality management helps ensure the stability of a product, business, or service. The feature takes into account four major components such as quality assurance, quality planning, quality improvement, and quality control. Quality management aims not only on service and product quality but also on the methods used to accomplish it, thereby having a vital role in product delivery.
    • Business Performance Management: The feature is a set of analytic and performance management processes, which allows a company to achieve one or more pre-selected objectives. This is done by tracking and controlling the performances of employees to increase productivity.
    • Workflow management: Workflow management offers a business to set-up and monitor a specific sequence of tasks. This helps the operation manager ensure that all the tasks are performed on time, and the delivery of the product is conducted promptly without any issue and delay.
    • Calibration Management: The feature helps operation managers to better keep track of processing equipment and guarantee they are operating smoothly at all stages. This is done by ensuring that all the tools are maintained properly, as well as making sure that consumable products are replaced beforehand for an uninterrupted flow of operations.
    • Inventory Control: This feature ensures that sufficient amounts of stock are maintained by a company so that user needs are met on time while keeping the prices associated with stock to a minimum.
  • What are Different Types of Operations Management Software?

  • There are different criteria based on which operations management tools can be categorized. These tools can be majorly divided based on the solutions they offer. Here are some solutions that operations management software offers:

    • CMMS (Computerized Maintenance Management System): Online CMMS is used by organizations to streamline and simplify their services' maintenance. It is a type of software that maintains a database about the maintenance operations of a business. This data is intended to assist management make informed decisions, and to assist maintenance employees do their jobs more effectively. The data may also be used to validate regulatory compliance. A CMMS is also used to track assigned and completed tasks in a timely and cost-effective manner. Hence, organizations have begun using CMMS extensively to better organize and control maintenance management.
    • Enterprise Resource Planning (ERP): This solution is used in operations management software that shares a common database making it simpler to streamline workflows all over the organization. It refers to the integrated management of main business operations, often in real-time and mediated by technology and software. ERP is used by a business to collect, manage, store, and interpret data from many business processes. This type of solution offers a continuously updated and integrated view of core business operations with the help of common databases maintained by a database management system. This solution manages connections with outside stakeholders and facilitates the flow of information between all business functions.
    • Field Service Management: This type of software is used by businesses to manage resources employed at the client’s location, instead of on company property. For instance, this software helps business managers to managing worker activity, locating vehicles, ensuring driver safety, and scheduling and dispatching work. The solution commonly refers to firms that require to manage service, installation, or repairs of equipment or systems. Moreover, field service management software allows you to streamline your processes and coordinate with your teams.
    • Project Management Solutions: It is vital for any project to keep track of the money spent, resources consumed, and deadlines. Project management solutions help to achieve such objectives while keeping costs at a minimum.
    • Warehouse Management: A warehouse management system is designed to optimize and support warehouse functionality. These types of solutions facilitate management in their everyday organizing, planning, directing, staffing, and controlling the utilization of resources in hand, to store and move materials within, into, and out of a warehouse while supporting employees in the performance of material movement. This solution allows you to prevent out-of-stocks, know your quantities in real-time for any product, purchase only what you need, and reduce shipping errors.
    • Governance, Risk Management, and Compliance (GRC): Governance, risk management, and compliance solutions help businesses across three practices: governance, risk management, and compliance. The tool is an integrated collection of abilities that allow a business to reliably address uncertainty, accomplish objectives, and act with integrity. These types of solutions will allow you to automate all the processes associated with operations management considering the abovementioned three practices.
  • What are the Issues Faced While Using Operations Management Software?

  • In any business, every client interaction and internal process depends majorly on operations management solutions. Even though different features make operations management tools a necessity for businesses, some issues cause trouble while using these tools. Below are some issues that are encountered while using operations management software:

    • Overhead Management: Overheads can easily accumulate, whether they are insurance, admin expenses, utility charges, or rent. Many operations management tools lack the feature of overhead management. And too much overheads can be damaging if they are not managed promptly. This is a fairly huge issue for small businesses to deal with.
    • Feedback: Many operations management tools lack this feature. Hence, if the tool is suffering from any issue or if there is scope for a new feature to be added, users have to wait for a long time. A feedback feature can cut short this waiting period, thereby allowing consideration of different feedback at a time and to be implemented in bulk.
    • Regulation and Compliance: Regulation and compliance can be a huge problem if not properly dealt with. As technologies develop, they bring a new set of regulations and rules with them. Unfortunately, companies are often not aware of what’s being asked to follow. Consequently, this leads to penalties and fines, which could have been easily avoided if the software informed the businesses beforehand.
    • Cyber Risk: Not just an IT problem, cyber security is more of a risk for all companies. If cyber security is not managed properly, companies leave themselves vulnerable to different threats which can result in hacks, data theft, and other attacks.
    • Trained Staff: Managing an operations management software also requires trained staff. Even though these software solutions are not complex to understand, the different features and modules within the software might need an expert to operate them. And SMEs find it difficult to invest precious time and money in training employees to use these tools. Hence, this is one of the major issues that is faced by small and medium-sized firms while operations management solutions.
    • Design: A simple, easy yet effective design is key for any software to be user-friendly. Since operations management solutions come with different features and modules, the software comes with a complex design, which is not easy for the users to navigate. Hence, the design factor also makes it to our list of issues faced while using any operations management tools.
  • What are the Benefits of Operations Management Solutions?

  • Operations management tools can help to grow efficiency in a business by making the most of the resources in hand. By doing so, these tools increase your ability to achieve results. Let us take a look at some of the benefits operations management solutions offer.

    • More Effective & Efficient Processes: Business processes are the core of operations. Any business can have different business systems and several processes within each of those systems. Even when these processes are kept together, they can be tricky to track, evaluate, and understand for new employees. Also, when these processes are distributed and documented poorly, businesses can incur errors, waste time, and negatively impact employee self-esteem. Hence, one of the greatest benefits of operations management software is its ability to enhance your business processes. Not only can this solution help to streamline your processes through project management module, but also can supplement those processes with automation of the business process.
    • Remote Access to Files and Folders: Many employees no longer require to be in the office to work, thanks to technology. This has increased the number of remote employees. However, remote work can be a bit more complex when a bulk of your operations are dependent on paperwork. When you use operations management tools, you can simply get rid of many paper-based processes. With your documents, calendars, and processes stored on the cloud, workers can use documents abroad or from the office. Not only that but going paperless can assist to grow productivity by reducing the odds for lost documents.
    • Higher Employee Retention: While often ignored in operations management tools, maintaining a high rate of employee retention can cut costs and improve efficiency. When you appoint a new worker, not only do you have to pay for the time needed to train them, but the time invested in searching for that worker. Operations management software may help to enhance your retention rates. Companies with streamlined onboarding processes have a higher retention rate of new hires.
    • Improved Planning & Scheduling: Effective processes are often the outcome of a well-framed business plan. Considering this, the effectiveness of each business plan can greatly vary based on how well each stage of that plan is executed. While scheduling and planning across a company can be difficult, operations management solution can greatly simplify this by making sure that everybody’s on the same page. By adding project management modules, you can better track what tasks are complete, who is doing what, and more.
    • Enhanced Accountability: Even though with many precautions, it can be tricky to know what your employees are working on. To make things easy, using operations software offers a less evasive system of accountability. Through the creation and allocation of tasks, every employee’s work is out in the open, which increases productivity and fosters an environment of accountability.
    • Competitive Advantage: Adopting more effective operations can offer you a competitive edge over your rivals, regardless of the industry your company operates in. And if you are an SME, you can overtake many of your rivals with the help of operations management tools. Operations management solutions can speed up product delivery to your clients and streamline your operations. Thus, you will offer better customer service as compared to your rivals that are still dependent on manual processes.
  • What are the Trends in Operations Management?

  • Along with different departments involved, the role of operations management is broadening and evolving constantly. Hence, keeping up with current trends is essential. Here are some trends that the industry will see in the coming future in the operations management field.

    • Usage of Mobile Communicating Tools: Mobile accessibility has a major role in operations management in the coming years. Besides today’s dependence on mobile devices for communication, users also use their smartphones for different purposes. Hence, mobile accessibility has great potential in operations management and can be used for different reasons; for instance, to enhance the user experience. This will serve as a readily-available mode for workers to better share information and connect instantly and securely.
    • Advanced Planning and Scheduling (APS): APS is turning out to be a top preference for manufacturing operations and can effectively be added to the present operations management software. APS software has the potential to augment business growth through a bunch of capabilities such as
      • Capacity Planning
      • Drag and Drop
      • “What-If” Scenario
      • Real-Time Scheduling

    The abovementioned functions are just a few of the many abilities that APS software has. Integrating this software with operations management solutions is a step toward production optimization.

    • Automation: This will allow companies to be capable of effectively increasing efficiency within operations management tools. Automation will let operations managers focus their undistracted efforts on other tasks, thereby enabling employees to concentrate on other factors such as quality assurance, customer service, and product development/improvement. With increased automation, geet8ing more revenue via improved production efficiency is the main advantage/ Besides, automation has sufficiently increased the systemic integrity for production and manufacturing operations all over the world.
    • Business Process Reengineering (BPR): It is a radical method to design core processes; take everything that you used earlier, eliminate it, and then begin again from scratch. With BPR, you can improve any selected measures and foster innovation dramatically. BPR in operations management indicates that if you want to do it well, aim on how you can add more value to the project. Hence, this is one of the trends witnessed in operations management.
    • Analytics: Information collected via detailed analytics give companies a pattern for executing changes in development, production, and customer services. With the rising use of analytics in operations management software, operation managers can settle on progressive decisions in regards to business practices. This will help the companies to see which of their workers are effectively occupied with tasks, and which might require support or help, by estimating participation and utilization progressively.
    • Employee Involvement: A recent trend that affects the operations management activities is the rising involvement of employees in the planning processes. Hearing out the opinions of the employees often brings up a different perspective on what issues must be resolved, new ideas, and how to make the operations more effective.
  • How Much Does Operations Management Tools Cost?

  • The price of operations management solutions is dependent on different factors. The investment done by companies on operations management solutions depends on their size. In addition to this, the cost of any operations management software is also reliable on the features it offers. Usually, the average cost of any operations management solution falls in the range of $5–999, that too as a monthly/annual subscription or a one-time fee.

    Here are some points to remember regarding the cost of any operations management software:

    • The cost of the operations management software is directly proportional to the features it provides. If the software offers only basic features, the cost will be low. On the other hand, the cost will increase radically with the additional features the software provides.
    • Manufacturers of the operations management solution also divided the price of their products into two types. They either take a one-time fee or charge you periodically (monthly or annually).
    • A one-time fee is usually taken if the software is offline or on-premise. This means the software does not need any Internet access to operate and all the data is saved locally. This type of software is used by small businesses.
    • A monthly or annual subscription fee is taken for cloud-based solutions. These types of software need a stable Internet access to work. Unlike offline software, the data here is stored on the cloud and hence can be accessed by anybody, anytime, anywhere.
    • Apart from this, manufacturers also have a unique pricing plan called freemium. This offers a business to get the operations management software for free with basic features. Moreover, companies can also take benefit of premium features by spending extra money. Hence, this type of pricing plan offers the firm the ability to spend only on those features that are essential for the business.
  • Why Purchase Accounting Software from WareBuy?

  • WareBuy is the industry’s first dedicated marketplace for buying and selling packaged software solutions and services. Buying a software will be easy since the platform offers different benefits such as:

    • Secured payment
    • Multiple options for software
    • Price Transparency; hence, no additional or hidden costs are added to the cart.
    • 24/7 customer support
    • Saves time
    • Worldwide delivery
    • Competitive pricing
    • Shop by category (such as industry or skillset)
    • Buy products from renowned brands

    We would love to hear from you. For any doubts, please contact us here.

  • FAQ

  • Is operations management software necessary for my business?

    Operations is an important function for any business, together with human resources, marketing, and finance. Essential functions of operations management, such as tracking, strategic planning, and goods management, can be automated with the help of operations management software to reduce costs, improve quality, and better manage inventory.

    What is the difference between project management and operations management?

    Project management is the process of planning, monitoring, controlling, executing, and delivering a particular objective with a definite scope, time, and budget.

    On the other hand, operations management is the process of managing, administering, and changing business practices to maximize profit and increase productivity.

    How does operations management software help any business?

    Operations management software helps companies generate, monitor, automate, and track business processes to guarantee smooth flow. The software supports design, production, inventory management, quality control, and inventory control, among other things.

    When should you deploy operations management software?

    Operations management software must be deployed to manage the recurring, ongoing daily activities.

    What to expect after deploying operations management software?

    After deploying operations management software, you can expect consistently high output that adheres to practices contributes to your company’s long-term deadlines and annual budget.

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