WinCall

About WinCall

WinCall by TeleManagement Technologies is a call accounting software which can be used with analog, VoIP, and Centrex PBX systems, including 3Com, Avaya, Cisco Systems, Mitel, Nortel, NEC, and Shoretel. Multiple locations can be integrated, providing a centralized call accounting and reporting solution. WinCall can import data from PBX and HR databases and automatically update its extension database, with the option to combine PBX and HR systems for process automation. Internal systems can be fully synchronized with WinCall through the import of multiple databases. Fields to be imported are user-defined, with PBX extensions, usernames, and departments able to be exchanged between databases for synchronization of database changes or updates, billback functions, and facilitating internal directories. WinCall automatically alerts users to any suspicious call activity, including toll fraud and 911 calls. All calls activity is tracked in real time, whether calls are international or domestic, and through VoIP, digital, and analog services. Data on call activity, data delivery capacities, queue time, abandoned calls, and call routing efficiencies allow users to identify issues and adjust their human resource allocations and trunking configurations accordingly.