Comm100 Network Corporation
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RAYNET CRM is a customer relationship management solution for small and midsize businesses. It features contact and lead management, deals management and sales reporting functionality. Users can customize account, contact lists by adding tags and sort the contact database using predefined or newly created filters. The activity tracking and calendar functionality allow users to display their own calendar in other apps and mobile devices and view the calendars of their colleagues. The calendar sends messages about new tasks, rescheduled meetings or customer inquiries.
Zoho Desk
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.
Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.
Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.
The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.
