Zoho Desk

By Zoho Corporation Pvt. Ltd.

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Highlights : About Zoho Desk

Close tickets. Open happiness.

Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.

Don't improvise. Improve.

With Zoho Desk, identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.

One company. One team.

Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.

Convenience is key.

When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.

Self-help is the best help.

Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

Your help desk, truly yours.

Zoho Desk understands the uniqueness of your business, lets you customize and integrate it with other apps.

About Zoho Desk

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction. Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers. The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.


  Business Size
  Language Support

Product Details


Ticketing System

Social Support Software

Knowledge Base and Forums

Reporting and Insights

Call Center Software

Agent Productivity

Company-wide Collaboration

Help Desk Essentials


Agents can save up to two hours a day on routine tasks.

Managers have all the data they need to make important and impactful decisions.

Customer service becomes a company-wide commitment.

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