Customer Reference Management Software
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Virtual Observer
Virtual Observer by CSI is a workforce optimization and call recording solution for call centers. There a number of varying packages to choose from, with 4 of those based in the cloud. The cloud packages include quality monitoring tools such as evaluation & scoring, e-learning, performance reporting & dashboards, and rules-based screen capture. They also include advanced scheduling & forecasting tools, agent adherence and speech & desktop analytics.
In addition, Virtual Observer offers comprehensive dashboard analytics and performance reporting, multichannel interaction recording, and real-time agent monitoring. There are a number of industry solutions available, which help to meet compliance and industry standards and improve training. The software integrates with a number of major contact center solutions and phone PBX systems such as ShoreTel, Mitel, Samsung, Siemens, Cisco, Avaya, Five9, and 3cLogic.
MindArray Minder
MindArray Minder is an all-inclusive monitoring solution for networks, servers, applications, and log data. The software created by MindArray Systems, Inc. is designed to make complex management processes much simpler by providing a single platform for management.
The MindArray Minder integrated IT monitoring software suite includes network configuration management, discoveries of layers 2 and 3, and IP traffic flow monitoring, and a host of other tools that are easy to install and to use that bring the total cost of ownership of the product to a low charge.
Moreover, the features that come with MindArray Minder are configurable to a business’ network needs, adding another layer of user-friendliness to it.
