Complaint Management Software
Find the best Complaint Management Software for your business. Compare top ERP, CRM, POS Software systems with customer reviews, pricing and get a free demo.
Supportbench Software
By Supportbench Service Inc
Features: Customizable Surveys / NPS Seamless Integrations
ProBusinessTools Software
By Prosite Business Solutions, LLC
Features: Asset Management Customer Management
SmartSupport Software
By Safeharbor Knowledge Solutions
Features: Document Management Content Management System
ManageEngine SupportCenter Plus
By zoho co
Features: Ticket Management Customer Experience Management
What Is Complaint Management Software?
Complaint management (CM) software helps record and collate complaints as customers and employees report them. CM software can be purchased as a standalone product, as a component module for existing software or as one of several applications in an integrated software suite. It is used by businesses in two general contexts:
- Outward-facing. In call center scenarios, to record complaints and problems as reported by customers.
- Inward-facing. In internal help desk scenarios, to record issues as reported by the company’s own employees
