Complaint Management Software
Find the best Complaint Management Software for your business. Compare top ERP, CRM, POS Software systems with customer reviews, pricing and get a free demo.
Help Scout Software
By Help Scout
Features: Looks like a normal email Easy to use, no training manual required
Cherwell Service Management Software
By Cherwell Software, LLC
Features: Codeless architecture Event management
Web Help Desk Software
By SolarWinds Worldwide, LLC
Features: Client Self Service Help Desk Reporting
Cirrus Insight Software
By Cirruspath, Inc
Features: Save emails to Salesforce Create new leads and contacts from Gmail
TeamSupport Software
By TeamSupport
Features: Advanced Customer Portal, KnowledgeBase, Forums Best In Class Reporting, Exporting, Filtering, Sorting
What Is Complaint Management Software?
Complaint management (CM) software helps record and collate complaints as customers and employees report them. CM software can be purchased as a standalone product, as a component module for existing software or as one of several applications in an integrated software suite. It is used by businesses in two general contexts:
- Outward-facing. In call center scenarios, to record complaints and problems as reported by customers.
- Inward-facing. In internal help desk scenarios, to record issues as reported by the company’s own employees
