Ridgewood Corporate Square,
11900 N.E. 1st Street, Suite 300, Building G,
Bellevue, Washington 98005, United States of America.
Tel: +1 (425) 523-9362
Fax: +1 (302) 351-8845
Find the best Complaint Management Software for your business. Compare top ERP, CRM, POS Software systems with customer reviews, pricing and get a free demo.
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DeskForce Predictive Dialer is a centralized, mobile-ready automated dialing solution for call center managers and agents. Promising strong integration with other leading CRM and financial platforms, the system claims to raise agent performance by as much as 400% via an intuitive, feature-laden dashboard UI. Feeding back real time data, DeskForcel Predictive Dialer provides an overview of which agents are on call, for how long and which clients are waiting where relevant. Those agents can work through campaign call lists effortlessly, with quick controls for increasing call volumes, viewing lists and messaging. Supplementary chat tools span SMS, Email and Fax for communicating with managers and leads, while smart list loading imports contacts from Excel or CSV.
What Is Complaint Management Software?
Complaint management (CM) software helps record and collate complaints as customers and employees report them. CM software can be purchased as a standalone product, as a component module for existing software or as one of several applications in an integrated software suite. It is used by businesses in two general contexts:
Outward-facing. In call center scenarios, to record complaints and problems as reported by customers.
Inward-facing. In internal help desk scenarios, to record issues as reported by the company’s own employees
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