Data Quality software
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iTouchVision Service Desk
# Information and status#
Each service request has a status, this allow the agent to track and understand what stage the service request is at. Each service request type can have its own status transition. This enforces rules that only allow you to go from one status to another. Each service request has a reference number which will allow your customers to track and monitor their service request. We allow each service request to maintain its own priority. By allowing custom priorities you can maintain defined service level agreements.
# Customer information #
We provide easy access from the service request to the agent to view the submitters or customer contact details.
# Service request questions and answers #
Each service request can be configured to ask the submitter questions. All the answers are saved against the service request. This information will aid the agent in resolving the issue
# Evidence and location information #
The evidence can be any file type, this information can further aid the agent in completing the service request in the define service level agreement. The location information can be used to allow the submitter to pin point the incident or prove an address.
Salford Systems SPM
Salford Systems SPM is a highly-accurate and ultra-fast suite of data mining tools and predictive modeling solutions designed to assist data scientists, analysts, modelers, and miners in dynamically and creatively creating and developing predictive, descriptive, and analytical models from databases and data sets, regardless of how large and complex such databases and data sets are and whatever organizations they come from.
This award-winning and scalable platform is ideal for companies, organizations, and businesses who understand the value of data analysis, predictive analytics, and model generation to the performance of their activities and operations, letting them gain insights into their data and boost business growth and success. It is equipped with data mining technologies and modeling engines that support all aspect of data science projects which include classification, regression, survival analysis, missing value analysis, data binning, and clustering or segmentation.
Furthermore, Salford Systems SPM comes with automation capabilties that enable users to ease the burden when it comes to exploring and refining their models. Although the platform provides them with full control over their data mining and model building processes, they have the option to set up the platform to automatically guess, suggest, and generate the best actions and steps that they can take. Also, Salford Systems SPM ensures that they are able to review and utilize alternative modeling techniques and approaches so they can weigh all possible results and outcomes.
