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Contivio Contact Center Software
Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Agents can also take notes within the solution and search call history to assess their own performance. Contivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message. Contivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard. Services are offered on per user per month subscription basis.
SOFTRAX Revenue Manager
SOFTRAX Revenue Manager helps enterprise-level companies comply with complex revenue recognition regulations and processes, with ASC 606 and IFRS 15 automation. The solution serves a variety of industries including technology, media, manufacturing, finance, energy, construction, transportation, and healthcare to increase visibility, improve efficiency, and manage risk.
SOFTRAX Revenue Manager enables comprehensive revenue recognition reporting with customizable dashboards and graphical reports. Revenue which is on-hold, recognized, or scheduled for release can be reported in aggregate, month by month, or broken down by various data elements such as product, business unit, and customer to help organizations better understand revenue performance. SOFTRAX allows users to analyze ongoing and proposed businesses, helping to make critical decisions on customer contracts, pricing, discounts, bundling, or product introductions.
Features for compliance and audit support help systematize compliance with continuously up-to-date and documented revenue controls. SOFTRAX provides proactive enforcement for ASC 605, ASC 605-25, ASC 605-35, ASC 985-605, ASC 605-10-S99L, as well as the new ASC 606 / ASU 2014-09 standards. Users are able to review the full revenue process— from initial quote, contract, or order, to the final revenue reporting, as well as conduct detailed analysis on several levels, such as product line, business unit, contract type, market segment, account, and more.
The SOFTRAX Revenue Manager platform is ERP agnostic meaning it can seamlessly integrate with the existing enterprise systems such as SAP, Oracle, Microsoft Dynamics, Netsuite, Salesforce, Intacct, and Zuora.
