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Wowdesk Software

Name: Wowdesk Software
Rating: 4.5 (2 reviews)

By Wowdesk

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Highlights : About Wowdesk Software

Automation rules

Prescriptive analytics

Task Management

Corrective Actions (CAPA)

Service Level Agreement (SLA) Management

IT Asset Management

About Wowdesk Software

WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channels on a unified platform. With specific modules to manage customers, agents, managers, subject matter experts, administrators and external entities, it allows businesses to manage delivery service across various industries. Its self-service portals allow businesses to communicate with customers and manage relationships across email, chat, phone and social media networks. Additionally, it comes with a customizable platform, which enables agents to collaborate with subject matter experts and administrators to configure and automate structure rules as per business requirements. WowDesk enables businesses to provide controlled access to suppliers, auditors and third-party vendors and streamline operations related to customer servicing. WowDesk can either be deployed on-premise or hosted in the cloud. Support is available via phone, email and Skype.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automation rules

Case organization

Configurable workflow

Consolidated case view

Controlled access for third parties

Customer feedback collection

Customer self-service

FAQs & how-to guides

Internal chat

Knowledge base

Omni-channel communication

Prescriptive analytics

Privilege & access rights management

Real-time chat

Rich text response templates

Service desk performance dashboards

Service level agreement (SLA) management

Team collaboration

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