Complaint Management Software
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What Is Complaint Management Software?
Complaint management (CM) software helps record and collate complaints as customers and employees report them. CM software can be purchased as a standalone product, as a component module for existing software or as one of several applications in an integrated software suite. It is used by businesses in two general contexts:
- Outward-facing. In call center scenarios, to record complaints and problems as reported by customers.
- Inward-facing. In internal help desk scenarios, to record issues as reported by the company’s own employees