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Woopra Software

Name: Woopra Software
Rating: 4.5 (2 reviews)

By woopra

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Highlights : About Woopra Software

Customer Segmentation

Dashboard

Action Management

Multi-Channel Collection

Analytics

Trend Analysis

About Woopra Software

Woopra is a cloud-based customer analytics solution which helps small to midsize companies manage customer behavior through multiple touch points such as help desk, email and live chat. Woopra tracks and monitors usage across product, website and mobile applications. Advanced analytics reporting of Woopra comprise real-time automation, customer journey analytics and trends by consolidating data. Woopra includes key features such as live KPI dashboards, real-time notifications, funnel reports, real-time segment updates and retention reports. Additionally, Woopra enables businesses to create a profile for every user and synchronize that data to derive insights from it. The software provides an iOS mobile application which sends real-time reminders to users when customers perform specific actions. Deployed on SaaS, Woopra can integrate with many third-party vendors such as Marketo, MailChimp, Salesforce, Segment and Intercom. Support is extended via email, phone, an online help desk and documentation.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Customer profiles

Real-time analytics and data

Track all customer activity

Website and mobile app data

Data from email, help desk and live chat

Build customer segments

automatic real-time segment updating

Create custom reports

Funnel reports

User retention reports

Live KPI dashboards

Deliver triggered actions

3rd party app integrations through AppConnect

Real-time notifications

Scheduled tasks

Track new and unidentified web & mobile users

Trigger JavaScript or Webhooks actions

Integrations with Zendesk, Marketo, Salesforce and many more

Benefits

Customer Profiles

Create customer profiles based on data from all touch points on web and mobile, including email, help desk and live chat.

Customer Segments

As customer behavior changes customer segments are automatically updated in real time.

Custom Reporting

Woopra lets you can create custom reports and dashboards based on your specific business KPIs.

Funner Reports

Understand where and why your customers drop off in the conversion process, and see how each segment moves through the funnel.

Retention Reports

Measure user retention based on actions such as purchases, product use, and opening emails.

Personal Targeting

Use the data provided by Woopra to triggered targeted actions in 3rd party apps such as showing content in Optimizely, or prioritizing service request in Zendesk.

AppConnect Integrations

Woopra provides a wide selection of 3rd party app integrations, such as with Box, Capsule CRM, Desk, Dropbox, Freshdesk, HipChat, HubSpot, MailChimp, Mandrill, Marketo, Salesforce, Olark, Zendesk and many more.

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