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Wix Answers Software

Name: Wix Answers Software
Rating: 4.5 (2 reviews)

By WixAnswers

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Highlights : About Wix Answers Software

Knowledge Management

Self Service Portal

Knowledge Base

Ticket Management

Help Desk Management

Problem Management

About Wix Answers Software

Wix Answers is a cloud-based customer support solution that equips businesses with all service tools in one place. With integrated multi-channel ticketing, a knowledge base, call center and live chat software, you can use all Wix Answers tools together in one tab for complete customer support. Wix Answers lets you customize your entire help desk for a professional, branded support experience that suits your business. And no matter where the conversation takes you—email, social media, phone or online chat—your ticketing system streamlines every customer conversation into one, smooth thread. Wix Answers gives you actionable analytics and lets you monitor real-time dashboards so you can improve your support and grow your business. Optimize your workflows with interactive voice response (IVR), automated ticket routing, ticket queues and more in your Wix Answers suite. You can also provide support in multiple languages, create saved replies and integrate with CRMs and service apps.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Data management

FAQs & step-by-step guides

Contract / SLA management

Inbox management

Automated routing

Customizable branding

Help desk templates

Knowledge base

Support ticket system

Customizable widgets

Benefits

Wix Answers offers a range of help desk templates which can be customized with company branding, and users can add articles, step-by-step guides, FAQs, and more.

Customer service call

Customer service calls can be taken through the built-in call center, which allows users to receive calls through their own 1-800 number, and lets customers request callbacks.

Customizable widgets

Customizable widgets can be embedded in any webpage, giving visitors access to tutorials, articles, or the entire help center, or submit tickets from whichever page they are on.

Team performance, customer satisfaction, and ticket response times can be tracked through the help desk.

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