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Web Tracks Software

Name: Web Tracks Software
Rating: 4.5 (2 reviews)

By Gritware

1042 Interested

Highlights : About Web Tracks Software

Email Integration

Inventory Management

Self Service Portal

Supplier Management

Procurement Management

Automated Routing

About Web Tracks Software

Web Tracks is a cloud-based help desk and IT management solution suitable for small and midsize IT departments looking for a way to track IT assets and manage help desk requests. Web Tracks offers a help desk module that allows users to assign help desk tickets to technicians. Users can set different priority levels of tickets according to need. Since the help desk on Web Tracks is linked to its inventory system, users receive information about the end client and their device whenever a ticket generates. With its email converter, users can create tickets by emailing a pre-configured address. Web Tracks delivers computer inventory software, help desk software, purchasing software and asset management software as a single solution. It also offers an audit tool for completely auditing the software and hardware of each workstation and server. Software and hardware can include desktop computers, related peripherals, software licensing, software media, purchasing, documentation and help desk tickets. Web Tracks is available on an annual subscription basis that includes support via an online knowledge base.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Email Integration

Supplier Management

Audit Management

Network Monitoring

Document Storage

Ticket/Issue Tracking

Inventory Management

Procurement Management

Requisition Management

Interaction Tracking

Knowledge Base Management

Self Service Portal

Automated Routing

Cost Tracking

Maintenance Management

Alerts / Escalation

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