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UseResponse Software

Name: UseResponse Software
Rating: 4.5 (2 reviews)

By UseResponse

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Highlights : About UseResponse Software

Knowledge Management

Survey Management

Work order management

Customer DataBase

Alerts/Escalation

Automated Routing

About UseResponse Software

UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It features a help desk ticketing solution, feedback system, knowledge base solution and live chat with messengers. With UseResponse’s social CRM application, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers. Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system. UseResponse is available on a monthly subscription basis that includes support through an online knowledge base and live chat.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Knowledge Management

Survey Management

Work order management

Customer DataBase

Surveys & Feedback

Alerts/Escalation

Automated Routing

Known Issue Management

Multi Channel Management

Complaint Monitoring

Dashboard

Email integration

Analytics

Knowledge Base

Self Service Portal

Customizable branding

Live Chat

Customer Experience Management

Action Management

Trend Analysis

Real Time Chat

Trouble Ticketing

Benefits

Provide multi-channel support with UseResponse through a self-service community, live chat, widgets, email requests & social networks.

Create custom automatic actions on objects & generate notifications on specific use cases with UseResponse's Scenario Automation.

Create your own customized interface. The UseResponse help center is implemented into the design of your website.

Embed widgets onto your website or as a popup to gather feedback and requests from your community.

Emails received are automatically converted into tickets according to custom rules.

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