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Supportbench Software

Name: Supportbench Software
Rating: 4.5 (2 reviews)

By Supportbench Service Inc

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Highlights : About Supportbench Software

Customizable Surveys / NPS

Seamless Integrations

Real-time Analytics

Communities

Built-in Scheduling Tools

Intuitive Case Management

About Supportbench Software

Supportbench is a customizable, multichannel customer service platform for small and midsize businesses. Supportbench gives agents one view of incoming support requests across all channels, the team’s workloads, case histories, articles, forum posts and more. Agents can also create unique views or personalized workflows. Supportbench offers customizable SLAs that take timezones into consideration and include features such as workflow-triggers that ensure specific cases are sent to the right person in a timely manner. Agents can also associate knowledge base articles to cases by linking them during a search or when sending to customers. Scheduling and task management features help organizations manage agents and their caseloads. Additional features for Supportbench include customer surveys, analytics, liquid templates, notifications and more. All of Supportbench’s features are available to customers regardless of what plan they’re on.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Email Integration

Appointment Management

Self Service Portal

Customizable Branding

Surveys & Feedback

Knowledge Base

Automated Routing

Interaction Tracking

Multi-Channel Communication

Full Text Search

Document Storage

Content Management

Knowledge Base Management

Cataloging/Categorization

Queue Management

Alerts / Escalation

Ticket/Issue Tracking

Benefits

Supportbench enables users to funnel and view all incoming phone, email, web, and Twitter requests in a centralized location.

Agents can create and store internal information within a knowledge base, as well as search and link articles from cases.

Supportbench enables users to create SLA’s for specific companies, contracts, assets or priorities to help keep promises to customers.

Users can take advantage of 360 degree views on each customer and a custom dashboard with built-in widgets for insight into trends and team performance.

Organizations can efficiently manage agents using the integrated calendar for assigning events and monitoring days off.

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