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SpiceCSM Software

Name: SpiceCSM Software
Rating: 4.5 (2 reviews)

By SpiceCSM

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Highlights : About SpiceCSM Software

Data Orchestration

Workflow Engine

Process Automation

Unified User Interface

Case Management

Dashboards and Analytics

About SpiceCSM Software

SpiceCSM is a cloud-based customer engagement solution for small, midsize and large companies. Primary features include case management, ticket management, inbound and outbound scripting, self-service module, process automation tools, customer service management, business rules, content management, reporting and analytics. The workflow engine allows users to create workflows, decision trees, drag and drop nodes. Users can view the development changes in real-time. The robotic process automation module allows users to automate repetitive tasks and create a process that function without human intervention. The customer engagement hub allows users to access data from multiple solutions via a single interface. The business rules engine allows users to automate procedures, minimize human error, event monitoring and schedule events. It offers integration with Zendesk, Netsuite, LogMeIn, Salesforce, Microsoft Dynamics, Oracle, SAP, inContact, Five9, SugarCRM, JIRA, Zoho and others.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Appointment Management

Knowledge Base

Inbound Call Center

Network Monitoring

IT Asset Management

Ticket/Issue Tracking

Self Service Portal

Call Scripting

Outbound Call Center

Multi-Channel Communication

Queue Management

Campaign Management

Escalation Management

Service Level Agreement (SLA) Management

Knowledge Base Management

Alerts / Escalation

Benefits

Decreased training costs

Multi-brand Shared agent approach

Increased agent efficiency

Data Collection and Processing

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