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SmartSupport Software

Name: SmartSupport Software
Rating: 4.5 (2 reviews)

By Safeharbor Knowledge Solutions

958 Interested

Highlights : About SmartSupport Software

Document Management

Content Management System

Task Management

Cataloging / Categorization

Project Management

Guided Problem Solving

About SmartSupport Software

SmartSupport by Safeharbor Knowledge Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity. SmartSupport allows users create articles with real-time editing, preview and publishing capabilities. It allows users to upload documents, videos, images and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging and more that helps users to find relevant information. Additionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations and a configurable workflow. Support is offered via phone and email during business hours on weekdays.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Document Management

Task Management

Collaboration

Cataloging / Categorization

Full Text Search

Knowledge Management

Content Management System

Version Control

Chat / Messaging

Self Service Portal

Guided Problem Solving

Project Management

Contact Management

Data Management

Discussion Boards

Document Management

Self-Learning

Benefits

Simple and Intuitive

SmartSupport is extremely easy to deploy. The web-based application is a SaaS, all-in-one, plug-and-play solution that works in any web environment and integrates with third-party software.

Powerful and Customizable

SmartSupport combines many powerful knowledge management tools and features delivering an application that goes far beyond the average kb program.

Cost-effective

The simplicity of the application doesn’t only save you the headaches of managing a knowledge base, SmartSupport™ is extremely cost effective yielding an ROI within six months or less.

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