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SMART QUEUE Software

Name: SMART QUEUE Software
Rating: 4.5 (2 reviews)

By AVOXI Core

1017 Interested

Highlights : About SMART QUEUE Software

Queue Callback

Real time monitoring

Inbound Call Blocking

Quality assurance / input tracking

Agent Performance Tracker

Extended call recording

About SMART QUEUE Software

Smart Queue is a cloud-based virtual call center solution by Avoxi that allows users to set-up custom call routing based on the business requirements. The solution helps users measure agent’s performance, call wait time and call resolution.Smart Queue offers pre-built report templates and dashboards to enable performance tracking through live and historical reports. The reports provide users with information on how the entire call center performed and how their agents performed individually. The report covers metrics like average speed of answer, amount of time for a call to be answered during a specific timeframe and an average combined time a caller waits in the queue before an agent is available. Smart Queue is fit for travel companies specializing in airlines, hotels, resorts, booking sites and other travel-oriented businesses. Support is offered via email, phone and knowledge base.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English,Spanish

Platforms

Product Details

Features

Queue Callback

Inbound Call Blocking

Agent Performance Tracker

Extended Call Recording

Custom Report Builder

VIP Call Routing

Time of Day Routing

IVR / Auto Attendant

Real time monitoring

Quality assurance / input tracking

Extended call recording

Inbound call queues

Automatic call distribution (ACD) skills-based routing

Call forwarding

International VoIP

Benefits

Minimal capital Investment

No need to spend thousands of dollars on on-site hardware or equipment.

Rapid deployment

The Smart Queue on boarding team helps contact centers get up and running quickly and efficiently within days, instead of weeks or months.

Live agent monitoring

Know exactly what agents are saying to callers at all times with live call monitoring. The whisper feature permits coaching for agents during live calls.

Remote agent capability

Agents can work from anywhere with Smart Queue, all they need is a laptop and a reliable Internet connection.

24/7 Technical Support

The AVOXI support team is available 24/7 to ensure that every contact center is up and running at all times.

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