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ServiceWise Software

Name: ServiceWise Software
Rating: 4.5 (2 reviews)

By TechExcel Inc

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Highlights : About ServiceWise Software

Smart Ticketing

Events & Tasks

Workflow

Forms & Surveys

Self Service

Knowledge Base

About ServiceWise Software

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications. The solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management. ServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker. ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports. ServiceWise is available on a monthly subscription basis. Support is available via phone.

Specifications

Business Size

Small

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Smart Ticketing

Events & Tasks

Workflow

Forms & Surveys

Self Service

Knowledge Base

SLA & Escalations

Integrations

Security

Reporting & Analytics

Intelligent Automation

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