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RightNow CX Software

Name: RightNow CX Software
Rating: 4.5 (2 reviews)

By Oracle

For companies looking to meet the high service expectations of their customers, RightNow CX (Customer Experience) ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue. RightNow Technologies Inc. provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services. Many customers use the web constantly: for work, research, entertainment and more. Right Now Web Experience gives a company's consumers a supportive, branded online experience from a computer or smart phone, providing anytime access to conduct research, resolve issues and purchase goods and services. Today's consumers are also constantly on the go - they are just as likely to visit your site on their smartphone as they are a desktop computer. This system optimizes services for myriad smart devices to provide a consistent web experience. With RightNow Software's Social Experience, businesses can monitor and respond to feedback from customers on the social media channels, as well as integrating social media into the company's brand strategy, an important tool in today's market to increase customer satisfaction and build loyalty. The Right Now software ensures that both customers and agents find what they need right away. With features like Voice Experience Management, the system identifies, sorts and routes callers to the right resource so that each experience is personal and professional. All of this comprehensive functionality is available anywhere, anytime because the system is built in the cloud, while still providing a scalable, secure and reliable solution. This product is a good alternative to other Netsuite Competitors. Oracle voted to acquire the company in 2011 as part of efforts to expand further into the cloud-based solutions market. The union combined Oracle's marketing, sales, search, BI and Ecommerce functionality to the unified customer experience management process.

970 Interested

Highlights : About RightNow CX Software

Dynamic agent guidance

Agent workflows, templates & scripts

SmartAssistant

Multichannel interaction management

Unified enterprise data

Guided assistance

About RightNow CX Software

For companies looking to meet the high service expectations of their customers, RightNow CX (Customer Experience) ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue. RightNow Technologies Inc. provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services. Many customers use the web constantly: for work, research, entertainment and more. Right Now Web Experience gives a company's consumers a supportive, branded online experience from a computer or smart phone, providing anytime access to conduct research, resolve issues and purchase goods and services. Today's consumers are also constantly on the go - they are just as likely to visit your site on their smartphone as they are a desktop computer. This system optimizes services for myriad smart devices to provide a consistent web experience. With RightNow Software's Social Experience, businesses can monitor and respond to feedback from customers on the social media channels, as well as integrating social media into the company's brand strategy, an important tool in today's market to increase customer satisfaction and build loyalty. The Right Now software ensures that both customers and agents find what they need right away. With features like Voice Experience Management, the system identifies, sorts and routes callers to the right resource so that each experience is personal and professional. All of this comprehensive functionality is available anywhere, anytime because the system is built in the cloud, while still providing a scalable, secure and reliable solution. This product is a good alternative to other Netsuite Competitors. Oracle voted to acquire the company in 2011 as part of efforts to expand further into the cloud-based solutions market. The union combined Oracle's marketing, sales, search, BI and Ecommerce functionality to the unified customer experience management process.

Specifications

Business Size

Enterprise

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Dynamic agent guidance

Agent workflows, templates & scripts

SmartAssistant

Unified agent desktop

Screen sharing/ co-browsing

Phone or chat co-browse

Guided assistance

Custom workspaces

Multichannel interaction management

Unified enterprise data

Telephony system integration

Benefits

Oracle RightNow Cobrowse Cloud Service

Share screens and cobrowse with customers to solve issues and provided guided self-service.

Oracle RightNow Dynamic Agent Desktop Cloud Service

Includes guided workflows, scripting, and assistance.

Centralize information from disparate systems such as shipping info, RMA, and billing details.

Use the SmartAssistant to get possible solutions to questions or issues based on the customer session history or keywords.

Unified desktop

Manage all interactions coming from multiple channels including voice, web, email, chat, co-browse, online communities, and social media.

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