Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The solution is also available for on-premise deployment. It includes IT service management, facilities management, human resource management and managed services.
Richmond ServiceDesk offers functionalities for customization. Users can make changes to configurations, features and options through a graphical user interface. Furthermore, the solution is designed so that all customizations remain in place even when the software is updated.
Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The solution is also available for on-premise deployment. It includes IT service management, facilities management, human resource management and managed services.
Richmond ServiceDesk offers functionalities for customization. Users can make changes to configurations, features and options through a graphical user interface. Furthermore, the solution is designed so that all customizations remain in place even when the software is updated.
Specifications
Business Size
Startup
Deployments
Premise, Cloud
Language Support
English
Platforms
Product Details
Features
Email Integration
Surveys & Feedback
Contract Management
Ticket Management
Customer DataBase
Knowledge Base
Inbox Queue Management
Help Desk Management
Self Service Portal
Automated Routing
Known Issue Management
Service Level Management
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