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QAlert

Name: QAlert
Rating: 4.5 (2 reviews)

By QScend Technologies

979 Interested

Highlights : About QAlert

311 Call Center Screen

Code Enforcement

Companion iPad App

Online Citizen Service Request Portal

Service Request Management

About QAlert

QAlert is a web-based enterprise citizen request management (CRM) solution used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Used by over 300 clients nation-wide to improve citizen service, increase efficiency, re-engineer processes, and measure performance. Complete with components for staff and citizens to facilitate issue resolution and promote citizen engagement, QAlert is utilized in local and county government offices serving as few as 1,700 citizens and in as many as 2 million. Pricing is based on population and our clients are never charged for updates to the software. QAlert supports requests submitted via phone call, app, email, web, tweet, or text, clients are able to customize QAlert to meet the needs of their citizen service initiatives.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English,Spanish

Platforms

Product Details

Features

311 Call Center Screen

Code Enforcement

Companion iPad App

Complaint Management

Custom Mobile App

Knowledge Base

Multi-Channel Intake

Online Citizen Service Request Portal

Robust Reporting

Service Request Management

Twitter Integration

Benefits

Intuitive CRM Interface

QAlert web-based software allows users to easily accomplish every task using one complete solution.

Resident Self-Serve Portal

Allow residents to submit a request, check the status of an existing request, or browse the knowledge-base right from a branded portal.

Robust Reporting

Interactive reporting dashboards allow staff to use reports to identify trends and make educated decisions.

Automated Notifications

QAlert makes it easy for everyone to stay in the loop through automated routing, escalations and notifications.

Companion iPad App

Eliminate paperwork, increase efficiency, and shorten response times with the QAlert Mobile iPad app for field staff.

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