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Parature Software

Name: Parature Software
Rating: 4.5 (2 reviews)

By Microsoft

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Highlights : About Parature Software

Multichannel interaction management

Unified agent desktop

Ratings & related topics

Ticket management

Social media support

SEO optimization portal

About Parature Software

Parature is a cloud-based customer service solution from Microsoft for small to midsized businesses (SMBs). It provides a knowledge base, which allows companies to provide self-service options for customers so they don’t have to call the contact center. Parature also features multi-channel interaction, which creates a unified user experience across both internal and external support channels. It is available in 50 markets and 10 different languages across the world. It also integrates with Salesforce, as well as social media channels such as Facebook, Twitter, YouTube, LinkedIn and Instagram. This solution is suitable for clients in several industries, such as education, travel and hospitality, media, public sector, high technology, gaming and others. Key clients include Ask.com, IBM, The Washington Post and Playfirst.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Multichannel interaction management

Unified agent desktop

Ticket management

Unified knowledgebase

Knowledgebase search/ suggest

Multimedia-enhanced articles

Search optmized article content

Customer self-service portal

SEO optimization portal

Custom branded portal

Ratings & related topics

Multi-site content publishing options

Social media support

Parature Facebook portal

Integrated live chat tool

Guided workflows & actions

Personalized support responses

Customer surveys & feedback

Mobile support portal

Benefits

Multichannel support

Manage interactions coming from social media, live chat, email, and mobile with a unified queue and personalized responses.

Ticket management

Auto generate tickets from live chat, social media, and email interactions and choose to assign, solve, escalate, and more.

Knowledge management

Create a searchable, search-optimized knowledgebase by authoring articles complete with videos, infographics, and links.

Self-service portal

Create a custom branded, SEO optimized customer portal with guided support through related topics and ratings.

Customer feedback

Create customer surveys and feedback forms across channels and on knowledgebase articles.

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