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Oracle Contact Center Anywhere Software

Name: Oracle Contact Center Anywhere Software
Rating: 4.5 (2 reviews)

By Promero Inc

965 Interested

Highlights : About Oracle Contact Center Anywhere Software

Lead Management

Predictive Dialer

FCC Compliance

Interactive Voice Response

Queue Management

Escalation Management

About Oracle Contact Center Anywhere Software

Oracle Contact Center Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback. Calls can be routed based on different levels of staff skill. This skill-based routing applies to web chat as well. The system also includes Interactive Voice Response (IVR) Call Routing, which allows for creation of customized menus to route calls to the proper staff member. Automated and semi-automated emails respond to any email inquiries, or they can route the question to the correct staff member with suggested responses based on the content of the email itself. Oracle Contact Center Anywhere Software is best suited for midsize to enterprise-level businesses in almost any industry, including engineering, health care, nonprofit and software/IT. The system has won 49 industry awards, including those from Frost & Sullivan, Call Center Magazine, Customer Interaction Solutions Magazine and Communications Convergence Magazine.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Lead Management

Call Monitoring

Campaign Management

Call Scripting

Manual Dialer

Call Results

Campaign Specific Caller ID

Real-time Chat

Contact Management

Predictive Dialer

Blended Call Center

Escalation Management

Outbound Call Center

Call Transfer

FCC Compliance

Interactive Voice Response

Call Recording

Lead Capture

Call Logging

Inbound Call Center

Progressive Dialer

Callback Scheduling

FTC Compliance

Queue Management

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