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Natero Software

Name: Natero Software
Rating: 4.5 (2 reviews)

By Natero

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Highlights : About Natero Software

Rules-based alerts

Automatically-triggered emails

Email campaigns

Shared communications hub

Activity tracking

Workflow templates

Machine learning algorithms

About Natero Software

Natero is a cloud-based customer success management tool for small to midsize businesses. Its key features include predictive analytics, customer intelligence and workflow management. The workflow module helps users with customer onboarding, business reviews, risk mitigation and targeted notifications. Natero integrates with leading customer relationship management(CRM) and help desk systems such as Salesforce, Infusionsoft, Zendesk, Freshdesk and more. It is available on a monthly subscription basis and support is provided via phone and email.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

At risk account identification

Product adoption tracking

Activity tracking

Customer histories

Workflow templates

Rules-based alerts

Key milestone tracking

Automatically-triggered emails

Machine learning algorithms

Shared communications hub

Benifits

provides overview of critical metrics

Natero’s dashboard provides users with an overview of critical metrics including customer lifetime value, product adoption, churn, financial health, and more.

Workflow templates

Workflow templates enable the automation of recurring processes, such as customer onboarding and check-ins, and outreach can be automated with emails triggered by lifecycle events or product usage behavior.

Clear view of customer engagement and product adoption

Natero uncovers customer success insights to give users a clear view of customer engagement and product adoption, enabling timely outreach to customers who may otherwise be lost.

Machine learning algorithms

At-risk customers are proactively identified using machine learning algorithms, and users are notified by rule-based alerts.

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