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nanorep Software

Name: nanorep Software
Rating: 4.5 (2 reviews)

By LogMeIn Inc

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Highlights : About nanorep Software

Self Service Portal

Automated Routing

Knowledge Base Management

Real-time Chat

Alerts / Escalation

Ticket/Issue Tracking

About nanorep Software

Nanorep is a digital customer assistant that provides customers and employees with actionable answers. It imports existing content to create a knowledge base of potential customer issues and resolutions. The system can be implemented across multiple platforms, including mobile devices, so that customers can access information via widgets or the self-service portal. Nanorep’s natural language semantic search allows customers to type in a question using own words and phrasing. It then comprehends the customer’s intended context and displays results accordingly. The system can also be translated into over 80 different languages. Nanorep features real-time customer analytics that shows trending topics and unanswered questions. The system tracks feedback and signals to see what content is not fully optimized so that they can identify areas that need additional development or clarity. The analytics helps users gain knowledge about customer’s needs so that they can understand and personalize individual customer journey. Support is provided via email, chat and phone.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Self Service Portal

Automated Routing

Knowledge Base Management

Real-time Chat

Alerts / Escalation

Ticket/Issue Tracking

Benefits

Personalized knowledge base

Deliver dynamic content such as answers, multimedia, articles, and troubleshooting guides in real-time based on user types.

Contextual answers

Offer relevant, context-based answers based on user types, behaviour, subscriptions, device, product interest, location, and technical queries.

Nanorep Voices

Capture customer information such as preferences and expectations and see them in a visual, graphical map.

AI-enabled conversational bot

Provide an engaging customer experience through an effortless conversational interface

Self-service widgets

Integrate a floating widget on any page on your site to engage with customers and provide answers.

Self-service portal

Set up a customised support channel that integrates with your multichannel Q&A knowledgebase and is populated with SEO optimised articles.

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