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MindTouch Software

Name: MindTouch Software
Rating: 4.5 (2 reviews)

By MindTouch

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Highlights : About MindTouch Software

Knowledge Base

Real-time updates

Customizable functionality

Automatic updates

Search functionality

Third party integration

About MindTouch Software

MindTouch is a cloud-based software for customer support and success that improves customers' experience along their journey in an organization by delivering knowledge when it is needed. MindTouch works with customers to design relevant reports to enhance self-service, increase ticket deflection and improve support agent productivity while delivering content experiences with real-time insights and flexibility. MindTouch integrates with SAP Hybris, which helps close tickets faster and ramp up new agents, maintain ticket volume with fewer agents, and supports agent performance and productivity. Service Cloud MindTouch for Salesforce gives agents and support engineers immediate access to content they need without leaving CRM. In addition, the solutions' customer self-service assists customers to find answers through optimized search, personalized content and content rankings. Its agent assistance and knowledge management provide content performance management, search insights and case deflection data.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Knowledge base

Real-time updates

Customizable functionality

Automatic updates

Search functionality

Indexing

Visitor tracking

Third party integration

Course authoring

Self-service features

Self-learning

Multiple format support

Benefits

MindTouch requires no particular technical knowledge or upfront investment, nor does it require hardware or additional maintenance staff.

Dynamic decision trees

MindTouch's unique search features include dynamic decision trees, customizable faceting and search filters enabling agents and end users to find the right information.

MindTouch enables companies to offer real-time, self updating help via an in-product help button.

MindTouch is fully customizable to integrate seamlessly with it's users' brands.

Learning Framework

MindTouch provides a learning framework of sequenced, linked, and related articles enabling customers to source answers and information from multiple departments.

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