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ManageEngine SupportCenter Plus

Name: ManageEngine SupportCenter Plus
Rating: 4.5 (2 reviews)

By zoho co

984 Interested

Highlights : About ManageEngine SupportCenter Plus

Ticket Management

Customer Experience Management

Reports and Dashboards

Email Response Management

Contracts & SLA Management

Computer Telephony Integration

About ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels. ManageEngine SupportCenter Plus helps enterprises create and schedule customizable dashboards and reports on key performance indicators (KPIs) and gain real-time insights into help desk operations. It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform. Additionally, its request management solution enables automatic email responses and route requests to specific business units, reducing violations of service level agreements (SLAs). ManageEngine SupportCenter Plus facilitates integration with ManageEngine ServiceDesk Plus, which lets users manage applications, networks and desktops within an IT help desk console. Support is extended via email, phone and documentation.

Specifications

Business Size

Enterprise

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Ticket Management

Customer Experience Management

Reports and Dashboards

Email Response Management

Contracts & SLA Management

Computer Telephony Integration

Multi Language Support

Twitter Integration

Benefits

Multi-Channel Communication

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Email Response Management

Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Email Response Management

Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Contract, SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Business Units

Lets each division of your organization define their product or service specific configuration and work as independent units.

Time Tracking & Customer Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Computer Telephony Integration

“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.

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