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Katabat Customer Servicing

Name: Katabat Customer Servicing
Rating: 4.5 (2 reviews)

By Katabat

1459 Interested

Highlights : About Katabat Customer Servicing

Automated notices

Agency management

In-house collections

Payment plans

Transaction management

Customizable dashboard

Access controls / permissions

About Katabat Customer Servicing

Katabat is a cloud-based customer service solution designed to enable businesses to manage customer interactions and account servicing activities. The solution caters to a wide range of industry verticals including retail banks, credit-based consumer lenders, utilities and telecoms. Key features include payment management, self-service customer portals, collection and debt management and live chat. Katabat allows managers to segment their customers based on their engagement scores, account type, status and joining date. This further allows them to use different channels of communication like SMS, email and letters to communicate with different customer segments. Katabat also offers a mobile-responsive, self-service customer portal to help agents monitor and manage customer interactions, payments and account updates for their customers. It also assists with workflow automation to help agents collect data and make offers to qualifying customers.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automated notices

Agency management

In-house collections

Payment plans

Transaction management

Customizable dashboard

Access controls / permissions

Account alerts

Relationship tracking

Team assignments

Analytics

Complaint classification

Quality assurance management

Knowledge management

Multi-channel collection

Compliance tracking

Business process automation

Digital audit trail

Campaign segmentation

Collections management

Workflow configuration

Corrective actions (CAPA)

Lifecycle management

Multi-channel communication

Real time analytics

SMS integration

Dashboard

Chat

Multi-channel marketing

SMS marketing

Surveys & feedback

Market segmentation

Campaign management

Self service portal

Benefits

Cloud-based customer experience management (CXM) platform

Katabat is an integrated cloud-based customer experience management (CXM) platform that is customizable to meet the business needs of enterprises, retail banks, alternative lenders and utilities / telecoms companies.

Customer communications

The first of three core solutions, Katabat Unite covers customer communications with multichannel campaign management, customer servicing, end-to-end (E2E) lifecycle management, digital customer onboarding and two-way SMS messaging provision.

Supports the provision of a centralized online self service

To give customers on-demand, mobile responsive access to lender servicing activities and integrated live chat, while allowing back-office agents to monitor system interactions.

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