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isoTracker Complaints Management

Name: isoTracker Complaints Management
Rating: 4.5 (2 reviews)

By isoTracker Solutions Ltd

969 Interested

Highlights : About isoTracker Complaints Management

Quality assurance management

Online customer complaint recording and tracking

Complaint's history

Attach internal documents

Assign corrective & preventive actions

Built-in task notifications

About isoTracker Complaints Management

isoTracker is a cloud-based complaints management system that allows organizations to record, track and resolve customer complaints through investigation routing, action issuing, and response escalation. Additional modules can expand the solution into a complete quality management system (QMS) that includes document control, audit management and training. isoTracker's Complaints Management platform provides a centralized interface for recording and tracking complaints from any location, whether at the desk while responding to a customer’s call, or out in the field via mobile device. Complaints can be entered by any user and then routed to qualified complaints administrators to be assigned based on the complaint’s type and product. The quick search feature helps quickly identify the complainant and the subject from pre-loaded lists. Users are also able to to attach internal and external documents to each case.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Quality assurance management

Corrective actions (CAPA)

Online customer complaint recording and tracking

Quick search

Complaint's history

Attach internal documents

Status progress tracking

Root cause analysis recording

Investigation results recording

Assign corrective & preventive actions

Due date tracking

Assignment management

Request feedback

Built-in task notifications

Routing

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