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Help Scout Software

Name: Help Scout Software
Rating: 4.5 (2 reviews)

By Help Scout

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Highlights : About Help Scout Software

Looks like a normal email

Easy to use, no training manual required

Customer satisfaction ratings

Outstanding support, no matter plan

Integrated knowledge base

40+ integrations with 3rd party apps

About Help Scout Software

Help Scout is a cloud-based help desk solution that helps small businesses and small teams manage their customer relationships. Help Scout is designed to look like a personal email. There are no ticket numbers, case numbers or impersonal templates to manage. The solution allows users to create multiple mailboxes for each shared email address so that they can work across departments or manage several products/brands from a single account. The reporting feature helps users measure team performance, spot trends and monitor customer happiness. Help Scout lets users see which emails are being addressed in real time, so that team members do not respond to the same customer twice. Users can also assign conversations instead of forwarding them to coworkers to eliminate steps in the process.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Looks like a normal email

Easy to use, no training manual required

Customer satisfaction ratings

Outstanding support, no matter plan

Integrated knowledge base

40+ integrations with 3rd party apps

Real-time, best in class reporting

True multi-brand support

Auto-populated, editable customer profiles

Automated actions

Saved replies/ canned responses

Private notes

Collision detection

Track and record phone calls

75+ keyboard shortcuts

Email integration - update conversations from inbox

Help Desk, reports, and Docs API

Bulk actions

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