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Giva Software

Name: Giva Software
Rating: 4.5 (2 reviews)

By Giva Inc

1064 Interested

Highlights : About Giva Software

Knowledge Management

Content Management System

Collaboration

Data Management

Cataloging / Categorization

Discussion Boards

About Giva Software

Giva builds happy customer relationships while helping to grow loyalty and revenue. We enable any organization to be more reliable, flexible, and scalable. With Giva, customer interactions turn into lasting relationships while lowering costs and increasing productivity. Giva is a cloud-based Customer Service application that offers ticketing, knowledgebase, dashboards, self-service portal and customer satisfaction surveys at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and customer satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase customer satisfaction. Many fast to deploy integration options are available. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important customer issues. 24/7 USA-based technical support. Pricing is per Agent.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Knowledge Management

Content Management System

Collaboration

Data Management

Cataloging / Categorization

Discussion Boards

Full Text Search

Self Service Portal

Document Management

Guided Problem Solving

Self-Learning

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