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Fonvirtual Virtual PBX

Name: Fonvirtual Virtual PBX
Rating: 4.5 (2 reviews)

By Fonvirtual

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Highlights : About Fonvirtual Virtual PBX

Interactive Voice Response (IVR)

Multi-Channel Data Collection

Unified Communications

About Fonvirtual Virtual PBX

Fonvirtual virtual PBX is a business telephone system that helps companies manage internal and external voice, video, or chat- based communications. The platform allows users to create custom greeting messages to automatically redirect clients to the right agent based on specific requirements. Fonvirtual virtual PBX's call recording functionality enables businesses to maintain a record of all customer interactions. It also lets administrators configure workplace calendar schedules including office hours, after hours, holidays, and vacations, streamlining customer service processes. Plus, businesses can automatically receive emails with attached voicemails in MP3 format and customer details including name and phone number. Fonvirtual virtual PBX facilitates integration with several third-party solutions such as Slack, Whatsapp, Shopify, Zapier, and more. Managers and leaders can generate reports to set up specific time frames and gain insights into call operations including call duration, customer details, and agent performance. Besides, users can block contacts, restricting nuisance and unwanted interactions.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Access Controls/Permissions

Audio / Video Conferencing

Chat / Messaging

Distributed Call Recording

Interactive Voice Response (IVR)

Multi-Channel Data Collection

Multi-Part Conferencing

Online Voice Transmission

Outbound Reporting

Queue Management

Reporting/Analytics

Screen Activity Recording

Unified Communications

Virtual Assistant

Voice Quality Enhancement

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