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FocalScope Software

Name: FocalScope Software
Rating: 4.5 (2 reviews)

By FocalScope

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Highlights : About FocalScope Software

Document Management

Email Integration

Self Service Portal

Customizable Branding

Alerts/Escalation

Automated Routing

About FocalScope Software

FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool. With FocalScope’s email ticketing module, a ticket number is assigned to each incoming email. This ticket number allows users to track email history through a ticket history log, which includes who read what email and what action they took after doing so. Users can assign tickets to employees, and tickets can be re-assigned at any point. FocalScope lets users create email response templates and set up automated responses. When tickets come in, they are automatically assigned to a staff member’s queue, and maximum limits can be set on queues to avoid overloading any one employee. This software also includes a live chat feature. Users are able to engage in multiple live chat sessions at once. When customers request live chats after business hours, a log of that request is created so that users can follow up with customers later. FocalScope is available on a per user per month basis. It services all industries and is platform-agnostic. Mobile apps for Android and iOS are available.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Document Management

Customizable Branding

Ticket Management

Network Monitoring

Document Storage

IT Asset Management

Email Integration

Alerts/Escalation

Issue Tracking

Interaction Tracking

Real Time Chat

Self Service Portal

Automated Routing

Service Level Agreement (SLA) Management

Multi-Channel Communication

Knowledge Base Management

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