Kombea’s ExactCall is a CRM plug-in that can be deployed on existing systems and helps companies bring their call centers up to compliance.
ExactCall helps call center agents deliver information while following compliance policies with the help of pre-recorded audio files.
The audio files are centrally recorded and controlled by the company, so the information an agent gives out is always updated at the right time.
Pre-recorded audio files also deliver various information that can be missed by agents, such as legal disclosures and spelling corrections.
Kombea’s ExactCall is a CRM plug-in that can be deployed on existing systems and helps companies bring their call centers up to compliance.
ExactCall helps call center agents deliver information while following compliance policies with the help of pre-recorded audio files.
The audio files are centrally recorded and controlled by the company, so the information an agent gives out is always updated at the right time.
Pre-recorded audio files also deliver various information that can be missed by agents, such as legal disclosures and spelling corrections.
Specifications
Business Size
Startup
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Pre-Recorded Audio for Disclosures
Disclosure Delivery via Email
Disclosure Delivery via SMS
Disclosure Delivery (TTS)
Pre-Recorded Audio Using Agents Own Voice
SMS Messaging
Email Messaging
Benifits
Enforced
Agent cannot continue until disclosure is read, heard and accepted.
Proven
Compelling evidence of disclosure being delivered and accepted.
Accurate
Disclosure is current, complete, and verbatim.
Credible
Customer knows disclosure comes from the bank.
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