ETS from Occam Networks is a voice, IVR & customer experience testing suite which records & analyses replicated real-world calls to identify & rectify faults in real-time. The platform allows business to be agile in the way in which they service their customer base via their IVR. ETS replicates real-world calls, monitoring and analysing the outcome of each call and reporting errors to ensure that customers are receiving the service and experience that they should be.Users can check system capacity with ETS' load test feature; deploy new iterations to their voice infrastructure using the functional testing option; and then proactively monitor service and be alerted by ETS if something goes wrong.
ETS from Occam Networks is a voice, IVR & customer experience testing suite which records & analyses replicated real-world calls to identify & rectify faults in real-time. The platform allows business to be agile in the way in which they service their customer base via their IVR. ETS replicates real-world calls, monitoring and analysing the outcome of each call and reporting errors to ensure that customers are receiving the service and experience that they should be.Users can check system capacity with ETS' load test feature; deploy new iterations to their voice infrastructure using the functional testing option; and then proactively monitor service and be alerted by ETS if something goes wrong.
Specifications
Business Size
Mid-Market
Deployments
Cloud
Language Support
English
Platforms
Product Details
Benefits
ETS is modernly architected allowing users to carry out their own tests without the cost & time constraints of working with external "professional" services.
ETS' unlimited use and pricing model gives users the freedom to test their system as often as required.
Users can edit tests to reflect a future state. As changes are made to the system, they can be tested before being launching into production.
If an error is detected, ETC informs users where the problem is so it can be rectified and the system tested again.
ETS is a globally available, language agnostic testing software; it can be used anywhere.
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