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Enterprise Service Desk Software

Name: Enterprise Service Desk Software
Rating: 4.5 (2 reviews)

By Meritide

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Highlights : About Enterprise Service Desk Software

Email Integration

Automated Routing

Self Service Portal

Service Level Agreement (SLA) Management

Customizable Branding

Network Monitoring

About Enterprise Service Desk Software

Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and federal government institutions. Enterprise Service Desk helps with managing incidents, services and change requests. The software is available for deployment either on-premise or in the cloud and supports Windows as well as mobile operating systems, including Android and iOS. Enterprise Service Desk’s backend features include role-based dashboards, queue management, ticket management, escalation tracking, notification delivery, knowledge base management, VIP ticketing, survey management and chat integration. Enterprise Service Desk also offers customer-facing features, such as a knowledge base and self-service portal. Once users purchase a license or subscribe to cloud services, Enterprise Service Desk offers access to the platform to any number of users without additional cost.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Email Integration

Automated Routing

Interaction Tracking

Knowledge Base Management

Alerts / Escalation

Self Service Portal

Service Level Agreement (SLA) Management

Multi-Channel Communication

IT Asset Management

Ticket/Issue Tracking

Customizable Branding

Network Monitoring

Document Storage

Real-time Chat

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