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devContact Software

Name: devContact Software
Rating: 4.5 (2 reviews)

By devContact

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Highlights : About devContact Software

Email Integration

Integrate SDK

Setup Team & FAQs

Start providing in-app support

Chat in-app with users

About devContact Software

devContact is a cloud-based help desk solution for mobile apps. It includes both FAQ and knowledge base tools as well as a live chat feature. devContact offers a searchable database, so users can compile commonly asked questions and customers can answer their own questions through this knowledge base. This software also has an admin dashboard, where users can manage their FAQs. In addition to devContact’s searchable knowledge base, users can also set up a live chat. In the live chat feature, customers can attach screenshots of the problems they’re experiencing. This software allows users to assign ticket numbers to inquiries sent by customers. Users can track inquiries from the moment they are received until the tickets are closed. Users can assign tickets to team members, and users can see profiles of the customers who have sent in inquiries. In devContact, users can also create how-tos and tutorials. These help materials can include videos and images. This product offers customer support and mobile apps for both Android and iOS devices.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Live chat system

Known Issue Management

Issue Tracking

Service Catalog Management

Customer DataBase

Surveys & Feedback

Ticket Management

Service Level Agreement (SLA) Management

Real Time Chat

Self Service Portal

Automated Routing

Help Desk Management

Interaction Tracking

Knowledge Base Management

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