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Contivio Contact Center Software

Name: Contivio Contact Center Software
Rating: 4.5 (2 reviews)

By Contivio

1200 Interested

Highlights : About Contivio Contact Center Software

Call Recording

Blended Call Center

Predictive Dialer

Campaign Management

Escalation Management

Queue Management

About Contivio Contact Center Software

Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Agents can also take notes within the solution and search call history to assess their own performance. Contivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message. Contivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard. Services are offered on per user per month subscription basis.

Specifications

Business Size

Startup

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Call Recording

Blended Call Center

Escalation Management

Outbound Call Center

Interactive Voice Response

Predictive Dialer

Call Logging

Inbound Call Center

Progressive Dialer

Queue Management

Campaign Management

Call Scripting

Manual Dialer

Real-time Chat

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