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Cherwell Service Management Software

Name: Cherwell Service Management Software
Rating: 4.5 (2 reviews)

By Cherwell Software, LLC

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Highlights : About Cherwell Service Management Software

Codeless architecture

Event management

Request fulfillment

Service request automation

Service catalog

Workflow automation

About Cherwell Service Management Software

Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes. Cherwell Service Management supports process customization that allows departments to tailor the solution according to their native workflow processes. The solution provides users multiple ITIL verified processes such as incident, problem, request and event management. It also enables users to leverage ITIL service transition processes including change, configuration, release and deployment management. Cherwell Service Management provides IT self-service portal that automates request fulfillment and consolidates multiple independent portals in a single site.The dashboard enables users to spot trends, eliminate bottlenecks and comply with service delivery guidelines. Cherwell Service Management is available on a pay-as-you-go subscription model. Perpetual license is also available for a one-time fee in case businesses wants an on premise deployment. Support is available via email, phone and through webinars and Cherwell’s online community.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Codeless architecture

Event management

Request fulfillment

Service request automation

Service catalog

Workflow automation

Customizable self-service portal

Role-based dashboards

Change management

Service asset & configuration management

Incident management

Service portfolio management

Problem management

Release management

Service level management

Knowledge management

Configuration management database (CMDB)

Benefits

Customizable incident management

Customizable incident management includes question-based incident assessments, a status bar for viewing the progress of incident workflows, contextual routing for assigning ownership of incidents, and one-step management actions for tracking, monitoring, and communication.

Problem management capabilities

Problem management capabilities include process automation for identification, classification, investigation, analysis, workarounds, resolution, and more, with an end-to-end process view.

Create a service catalog

Create a service catalog which presents only the specific services that an individual is entitled to, and allow the tracking of requests via the self-service portal.

Multiple self-service portals

Multiple self-service portals can be set up for different functions or customer levels, with the option to integrate dashboards for executives and managers.

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