Home > Softwares > CRM Offerings > Complaint Management Software > Chat.io Software

Chat.io Software

Name: Chat.io Software
Rating: 4.5 (2 reviews)

By LiveChat

1034 Interested

Highlights : About Chat.io Software

Proactive invitations

Real time notifications

Geotargeting

Social media integration

Customizable templates

Multi-channel communication

About Chat.io Software

Chat.io is a cloud-based online chat tool suitable for businesses of all sizes. It features integration with user websites and Facebook pages, application configuration capabilities and more. Users can implement chat.io with multiple websites or Facebook pages. If a client contacts a business using Facebook Messenger, users can respond through chat.io. Users can also configure canned responses with predictive text suggestions, which chat.io can automatically suggest to agents. Customer question history is saved in the application, and over time repeat questions can be used to create automated responses. Chat.io also offers an application marketplace with user-created plugins for the tool. Users can publish their applications and plugins to the marketplace and sell them to other users. APIs and webhooks configure the application to suit an organization’s needs.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Proactive invitations

Shortcut messages

Offline form

Transfers / routing

Persistent chat

Geotargeting

Chat functionality

API availability

AI powered customer service

Contact history

Customizable templates

Instant messaging

Multi-channel communication

Real time notifications

SMS integration

Social media integration

Website integration

Chat

Email templates

Macros

Support ticket tracking

Widgets

Self service portal

@mentions

Customer experience management

Customer support tracking

Benefits

Increase conversion rates by giving online visitors instant access to support and sales teams while they are still browsing.

Respond to customers from websites and other channels such as Facebook or Twitter.

Support customers on the go - respond to them via mobile app for iPad, iPhone and Android devices.

Access chat transcripts for training purposes and use sales insights.

Real-time metrics

Real-time metrics and live visitor monitoring show users who’s interacting with their business website by providing details including the origin of a customer’s visit and browsing history.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO