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ChangeGear by SunView Software

Name: ChangeGear by SunView Software
Rating: 4.5 (2 reviews)

By SunView Software

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Highlights : About ChangeGear by SunView Software

Customizable fields

Automatic notifications

Service level management

Configuration management

Incident management

Real time analytics

About ChangeGear by SunView Software

ChangeGear by SunView is a cloud-based enterprise-level IT help desk solution that helps businesses to track, manage and control IT services. ChangeGear complies to ITIL standards and offers components for managing incidents, problems, changes and configurations. IT management processes are automated through this solution, so businesses can monitor their IT infrastructure, eliminate system downtime, track operational cost, ensure regulatory compliance, and ensure IT service delivery complying to the ITIL standard. Through a self-service portal, employees can submit incidents and track their progress. The solution allows users to customize settings like views, advanced automation, templates and visual workflows. Using this solution, various automation rules including VIP ticket handling, ticket routing and SLA management and escalations can all be adjusted depending on new business rules or for balancing workloads. ChangeGear seamlessly integrates with email accounts, Active Directory and other third-party applications. It is available on a monthly subscription basis that includes support via email.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Customizable fields

Activity audit

Activity logging

Automatic notifications

Change management

Change tracking

Charting

Configuration management

Employee self service

Forms management

History tracking

Incident management

Problem management

Real time analytics

Release management

Search functionality

Service level management

Single Sign On

Security & encryption

Task planning

Third party integration

Workflow management

Survey management

API

Knowledge base

Ticket management

Dashboard creation

Graphical data presentation

Benefits

ChangeGear Service Desk offers a customizable dashboard for team leaders and managers to get insights about KPIs and real-time metrics that help in IT service activities management.

The solution enables end-users to create a personalized workspace where they can access tasks or track, plan and prioritize daily activities.

Auditing and logging features provide better security by creating a log of all the edits made to system tickets and displays information about the user who made the last edit.

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