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BigWave Software

Name: BigWave Software
Rating: 4.5 (2 reviews)

By BigWave

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Highlights : About BigWave Software

MANAGE ASSETS

MANAGE PROJECTS

SCHEDULING & ASSIGNING

INVOICING & QUOTING

REPORTING

INTEGRATION

About BigWave Software

BigWave is cloud-based customer relationship management (CRM) solution for maintenance and field service project teams struggling to manage daily operations with manual procedures and spreadsheets. The software is mobile compatible and supports a paperless operation by allowing technicians to collect signatures from store managers electronically, upload reports, and note statuses from mobile devices. Pipeline reporting facilitates efficiency by allowing users to quickly review the status of service work pipelines across scheduled sites. BigWave has the capability to build custom reports, and its templates cut down on unnecessary administrative overhead by pre filling work orders with the details technicians need. The solution provides a dedicated web page for each site, allowing users to track schedules, enter custom field information and pricing, and report job statuses. Customers can view their job status online and work collaboratively to cease the need for status updates. Critical information uploaded electronically is recorded and organized to assure timely payment from satisfied customers. BigWave records dates for each activity on a site assigns specific duties internally and then notifies the appropriate users when steps are complete, due, or overdue. The solution helps companies unify and optimize their field service operations.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Document Management

Inventory Management

Project Management

Contact Management

Dispatching

Work order management

Electronic Signature

Billing & Invoicing

Scheduling

Contract Management

Contact Database

Mobile Access

Service History Tracking

Quotes/Estimates

Time Clock

Payment Collection in the Field

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