Why Prefer Software Partner Over a Software Vendor When Making Long Term Purchase?
Published: 2/1/2021 9:07:16 AM
Imagine your company decides to purchase a software that suits it best directly from a software vendor. Once the implementation is done, the vendor says to call their support team next time if you want to implement new functionality or have any questions. This is where things go south.
From here, every time you contact the vendor, you are greeted by a different support person who does not have any idea about your business or how the software was implemented. This why it is essential to know the difference between a software partner and software vendor when you are purchasing any software.
While working with a vendor, every interaction leads to a wastage of time in educating a different support person about your business requirements and software implementation. Hence, it is always better to opt for a software partner than a vendor. Let us dive deep into this.
Software Partner Vs Software Vendor
Vendors are usually preferred when you usually need to buy a software, which is not mission-critical. This means, once the software is integrated at your end, interaction with the vendor is minimal or not needed at all.
On the other hand, a partner is preferred usually when the software is needed in the long run. These solutions are goal-centric and need constant support from the partner. Hence, if you are mulling over to make a long-term purchase, opting for a software partner will be wise.
Benefits of Working with A Software Partner Vs A Software Vendor
Working with a partner as compared to a vendor is always beneficial. Here’s how:
- Long-term partnerships: Unlike software vendors, partners do not sell you a product and then leave you alone in the field. They build extraordinary relationships with clients and personalize their service to facilitate your growth.
- Internal expertise: When you opt for a software vendor, support and services are often outsourced. One of the best reasons to choose a software partner is that you can get support, service, and/or training faster. Software partners do not outsource work. Hence, their clients have direct access to a complete range of our skills and services instantly. This allows partners to develop a deep understanding of your needs, suggest the right system for your business, and be on hand when you require them to lower disruptions.
- A solutions-based approach: Software partners won’t recommend a piece of software if it won’t work, unlike vendors who are constantly trying to sell their products. Partners know that every company is different and by individually examining your business needs they can present the best solution for your company.
- Trusted advisors: Apart from implementing your software, a partner will also provide extra services that can prevent or minimize downtime due to software or hardware issues. A partner can also suggest additional services and products that in addition to your software can assist your company to achieve greater efficiency and productivity.
In a nutshell, your mission-critical business systems require mission-ready partners, if you are looking for a long-term purchase. Having said that, the business requirements of different companies may differ as per their budget and goals. Some companies may opt for a software vendor, while others might prefer a partner. WareBuy is a marketplace that can help you find both as per your business requirement. All you need to do is visit the website and look for yourself.