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Zonka Feedback

Name: Zonka Feedback
Price: 99.00 USD
Rating: 4.5 (2 reviews)

By Zonka Feedback

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Highlights : About Zonka Feedback

Zonka Feedback is a multi-channel survey and feedback platform which allows business users to capture customer feedback via web, SMS, email, and iPad and Android tablets. Designed to enhance feedback management, Zonka Feedback incorporates a custom survey form builder, inbuilt templates, real-time analytics, detailed reporting, and a collaborative response manager.

Zonka Feedback enables users to create custom multi-lingual surveys and feedback forms with a WYSIWYG form builder, 20+ question types, multi-language support, and skip and question branching tools. With native apps for iOS and Android as well as offline access, Zonka Feedback allows users to capture feedback on iPads and Android devices at any time, even when offline. Zonka Feedback facilitates feedback collection through click-through surveys and gesture-based control.

Zonka Feedback's collaborative response manager allows users to take action on collected feedback by converting feedback into tasks, displaying member responses, sending emails, and more. Comprehensive Net Promoter Score (NPS) and Customer Effort Score (CES) reports grant users actionable insight customer feedback. Real-time reports and updates enable users to take immediate action. Zonka Feedback also offers reports for chain and multiple location businesses which allow users to make comparisons and analyze demographics.

Other enterprise management features from Zonka include central device management, multi-location management ,and permission based user management, which allow users to monitor devices, group locations together, and define role-based access. Zonka stores and manages data securely with permission management and secure data synchronization technology.

Question branching

Customer email summaries

Knowledge management

Multi-channel collection

Site intercept surveys

Embeddable surveys

Multiple question types

Data analysis tools

Skip logic

Offline response collection

Template management

Permission management

Role-based permissions

Multi-channel management

Custom forms

Multi-language

Offline access

About Zonka Feedback

Zonka Feedback enables users to create custom multi-lingual surveys and feedback forms with a WYSIWYG form builder, 20+ question types, multi-language support, and skip and question branching tools. With native apps for iOS and Android as well as offline access, Zonka Feedback allows users to capture feedback on iPads and Android devices at any time, even when offline. Zonka Feedback facilitates feedback collection through click-through surveys and gesture-based control.Zonka Feedback's collaborative response manager allows users to take action on collected feedback by converting feedback into tasks, displaying member responses, sending emails, and more. Comprehensive Net Promoter Score (NPS) and Customer Effort Score (CES) reports grant users actionable insight customer feedback. Real-time reports and updates enable users to take immediate action. Zonka Feedback also offers reports for chain and multiple location businesses which allow users to make comparisons and analyze demographics.Other enterprise management features from Zonka include central device management, multi-location management ,and permission based user management, which allow users to monitor devices, group locations together, and define role-based access. Zonka stores and manages data securely with permission management and secure data synchronization technology.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Benefits 1

Zonka Feedback provides native apps for iOS and Android, allowing users to convert iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.

Benefits 2

Users can create custom, multi-lingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback's pre-made templates from the built-in template gallery.

Benefits 3

Zonka Feedback's collaborative response manager serves to streamline follow-up actions by allowing users to convert customer feedback into tasks, tag responses, and search and filter feedback data.

Benefits 3

Comparative reporting capabilities help chains and multi-location businesses understand the key metrics and performance of each location.

Benefits 4

Zonka Feedback works offline, enabling users to take surveys and capture feedback without access to WiFi.

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