Zoho offers a cloud-based customer relationship management (CRM) solution tailored to the needs of small and midsized businesses. Its interface includes CRM tools such as sales and marketing automation, customer support and a help desk, product configuration and reporting and customer analytics. Zoho CRM offers multichannel support, allowing businesses to connect with their customers via email, live chat, phone and through social media. The gamification feature allows businesses to gamify their sales process and reward employees who achieve their targets.
Zoho offers a cloud-based customer relationship management (CRM) solution tailored to the needs of small and midsized businesses. Its interface includes CRM tools such as sales and marketing automation, customer support and a help desk, product configuration and reporting and customer analytics. Zoho CRM offers multichannel support, allowing businesses to connect with their customers via email, live chat, phone and through social media. The gamification feature allows businesses to gamify their sales process and reward employees who achieve their targets.
Specifications
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
CRM Analytics
CRM with Email
Custom Modules
Customer Support & Service
Developer API for Third-party Integration
Document Library
Gamification
Integration with Microsoft Office & Outlook
Inventory Management
Marketing Automation
Mass Email
Multiple Currencies
Reports & Dashboards
Role-based Security
Sales Force Automation
Social CRM
Workflow Approval Processes
Workflow Management
Benefits
In-depth analytics for sales success
Process management for building and automating your sales process
Portals for your customers, vendors and partners
No data lockup, export data at anytime
Product Features
CRM Analytics
CRM with Email
Custom Modules
Customer Support & Service
Developer API for Third-party Integration
Document Library
Gamification
Integration with Microsoft Office & Outlook
Inventory Management
Marketing Automation
Mass Email
Multiple Currencies
Reports & Dashboards
Role-based Security
Sales Force Automation
Social CRM
Workflow Approval Processes
Workflow Management
Product Benefits
In-depth analytics for sales success
Process management for building and automating your sales process
Portals for your customers, vendors and partners
No data lockup, export data at anytime
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