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Zingtree

Name: Zingtree
Rating: 4.5 (2 reviews)

By Zingtree

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Highlights : About Zingtree

Interactive troubleshooters for customer self-service

Track and analyze how your customers are using Support

Insights on customer click-throughs on support

Integration with live chat tools

Customized agent scripting

About Zingtree

Zingtree helps streamline support processes by guiding customers and agents through complex processes easily. Customer Support teams and Contact Centers can both take advantage of Zingtree interactive tools to quickly create question & answer style decision trees to promote self-service, develop custom agent scripts and more. Beyond step-by-step troubleshooters and agent scripting solutions, Zingtree offers a complete package of integrations and full analytics capabilities (for decision trees and scripts) to continually improve on support processes. Zingtree integrates with CRM and chat systems such as Zendesk, Salesforce, Freshdesk, Zopim and Intercom, as well as Wordpress for seamless support.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Interactive troubleshooters for customer self-service

Track and analyze how your customers are using Support

Use internally for employee HR

Insights on customer click-throughs on support

Customized agent scripting

Test different variables and see which gain traction.

Integration with live chat tools

Benefits

Easy-to-build troubleshooter decision trees give customers on-demand, interactive self-service with a question & answer style format.

Agent scripts allow support representatives to follow internals scripts that are standardized to your brand and follow best practices.

Zingtree integrates perfectly with Zendesk, Salesforce, Freshdesk and other CRM systems, and also offers plugins for Wordpress, Zopim and Intercom.

Access full Q&A transcripts of every journey through your troubleshooters.

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