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Zent.io

Name: Zent.io
Rating: 4.5 (2 reviews)

By Zent.io

1027 Interested

Highlights : About Zent.io

Multichannel workplace

Multiple chat sessions

Real time messages delivery

Real time communication management

Multichannel administration

IVR/voice recognition

About Zent.io

Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal. Zent.io's main features include multichannel administration, multichannel workplace and dashboards and reports, plus multichannel ticket/case management, customer management and team management. Zent.io also supports shift planning, outsourcing features, service management, collaborative tools, remote agents, and a Javascript API.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,Spanish

Platforms

Product Details

Features

Multichannel workplace

Service management

Multiple chat sessions

Chat whispering

Auto greeting messages

Smart canned answers

Real time messages delivery

Incoming mail management

Real time communication management

Configuration management

CRM integration

Image, audio, asset library

Incident management

Multichannel communication

Real time customer information

Google Analytics integration

Social media integration

Role-based permissions

Multichannel ticket management

IVR/voice recognition

Benefits

Allows users to manage multiple chat sessions.

Supports a multichannel workplace with chat, voice, email, and customer portal.

An IVR template builder allows users to define advanced behaviors on incoming calls for a service/project.

Users can share important information with customers easily through the centralized customer portal.

Smart canned enhances aim to enhance user-productivity.

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